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  • What should I do if my headset playback isn't working when connected to the computer?

    • Right click the "sound management" icon on the lower right corner of the screen

     

    • Click "Sounds

     

    • Click"Playback"

     

    • Right click your headset and select "Set as Default Device"and “Set as Default communication Device”

     

    • Confirm that the headset is now the default playback device

     

    • Click "OK", your playback should work properly now. 

     

  • Phone can't be powered up or reboot cycled

    Issue Summary

     

    Customers may meet the problem that when connected the phone with power supply, the phone can’t be powered up or reboot cycled.

     

    Deployment manager may also need to configure the POE switch in order to make sure every phone can boot up fine.

     

    Possible Causes

     

    The power supply is not corrected which may cause this issue.

     

    How to Resolve

     

    ALE phones support IEEE 802.3af standard and compatible with devices that applied with IEEE 802.3af standard as well. Please see below data:

     

    More

    If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.  

    Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    Firmware Version

    All version

  • How to configure IP address for an ALE phone

    •Issue Summary

    All IP phones need to get an IP address before using it, this FAQ shares how to configure IP address for an ALE phone

     

    •Possible Causes

    Phone set up, basic IP configuration

     

    •How to Resolve

    ALE phones support three methods to set up an IP address:

    Dynamic / Static /Alcatel dyn for Cloud Edition/ Myriad Phone:

    DHCP / Static IP / PPPoE    for Halo phone

     

    For DHCP / Dynamic mode, phone will send out DHCP discover message to the DHCP server to get an IP address automatically, just make sure the LLDP setting is configured correctly, for phone side, no special settings needed and all phones use this model by default.

    Method to enable/disable the LLDP feature:

     

    For Static mode, you need to get the IP address from your IT manager and configure manually to the phone side, normally, it is configured on phone side

    Cloud Edition Phone:

    1. Press the right navigation key and switch to Settings, press key “Admin”(password 123456) -> “IP Param” -> “IP Config” -> “IPv4 Settings”

    2.Switch the IP Mode to “Static”, then fill in the corresponding IP information accordingly, then press “OK” to save the configuration

     

    Myriad Phone:

    1.Press “Menu” -> “Advance Setting”(password 123456) -> “Network” -> “IP Config” -> “IPv4 Settings”

    2.Switch the IPv4 Mode to “Static”, then fill in the corresponding IP information accordingly, then press “OK” to save the configuration

     

    Halo Phone:

    1.Press “Setting” -> “Admin”(password 123456) -> “IP Param” -> “IP Config” -> “IPv4 Settings”

    2.Switch the Connection Mode to “Static IP”, then fill in the corresponding IP information accordingly, then press “OK” to save the configuration

     

    For PPPoE mode just for Halo phones, press “Setting” -> “Admin”(password 123456) -> “IP Param” -> “IP Config” -> “IPv4 Settings”. Switch the Connection Mode to “PPPoE”, then fill in the corresponding user name and password accordingly, then press “OK” to save the configuration

     

    Note:

    All IP configuration change will cause the phone to reboot automatically.

    •More

    If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.  

    •Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    •Firmware Version

    All version

  • How to configure VLAN settings for ALE phones

    •Issue Summary

     

    The purpose of VLAN configuration on the IP phone is to insert a tag with VLAN information to the packets generated by the IP phone. If VLAN configuration is needed but not configured correctly, phone will not be able to get the IP address correctly.

    This FAQ shares the different ways to configure the VLAN feature for ALE phones

    •Possible Causes

     

     

    •How to Resolve

    Customers can configure the VLAN via CDP (Only for Halo Phones), LLDP and DHCP automatically or set it manually.

     

    CDP (Only for Halo Phones)

    CDP can be configured through phone web UI and Auto provision.

    Web UI Path:

    Auto provision:

     

    LLDP

    LLDP can be configured through phone web UI ,phone UI and auto provision.

    Web UI Path (Cloud Edition/Myriad phones)

    Web UI (Halo phone)

     

     

    Auto provision (Cloud Edition/Myriad phones)

     

     

    Auto provision (Halo phones)

    DHCP

    Cloud Edition/Myriad series phones support VLAN discovery via DHCP. The predefined option 43-> option 58 is used to supply the VLAN ID by default.

    Here is an example of DHCP option 58 configuration for VLAN:

     

    Halo phones support pre-defined option 132 to carry the VLAN ID. You can also define the DHCP option used to carry VLAN ID, details below:

     

    Configure VLAN Manually

    Web UI (Cloud Edition/Myriad phones)

     

    Auto provision (Cloud Edition/Myriad phones)

    Web UI (Halo phones)

    Auto provision (Halo phones)

     

    •More

    If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.   

    •Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    •Firmware Version

    All version

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