• Issue Summary
Customers may meet the problem that when connecting to a switch port, the phone can’t get an IP address automatically.
• Possible Causes
Phone Hardware issue
Phone configuration issue
• How to Resolve
1.Connection Test
Connect a network cable to phone, if it doesn’t work, try the network cable in another network device. If the issue is same, please check the cable and your network environment.
2.Hardware Test
Configure a static IP address to the phone and connect a PC to phone PC port, then configure static IP address in PC with the same subnet, if the phone still can’t be accessed it should be a hardware problem. Please contact your vendor or local distributor and send the problem description for help.
For how to configure static IP, please refer to FAQ “How to configure IP address for an ALE phone”
3.Configuration Issue
Try to do a factory reset to the phone and check again. There may be a wrong configuration in the phone. For the method to reset the phone, please refer to FAQ ” How to reset the administrator password”
If still not work, please check the LLDP and VLAN options (Enable/Disable/VLAN ID) to see whether the issue can be solved or not, for more details, please refer to FAQ “How to configure VLAN settings for ALE phones”
• More
If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.
• Supported Models
8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7
• Firmware Version
All version