•Issue Summary
Cloud Edition/ Myriad /Halo IP phones support call transfer using the REFER method specified in RFC 3515 and offer three types of transfer:
Blind Transfer -- Transfer a call directly to another party without consulting. Blind transfer is implemented by a simple REFER method without Replaces in the Refer-To header.
Attended Transfer (Consultative Transfer) -- Transfer a call with prior consulting. Attended transfer is implemented by a REFER method with Replaces in the Refer-To header.
Semi-attended Transfer (Consultative Transfer) -- Transfer a call when the third party is ringing. Semi-attended transfer is implemented by a REFER method with Replaces in the Refer-To header.
This FAQ shares the detailed steps of theses 3 kinds of transfer mode via ALE phones.
•Possible Causes
•How to Resolve
Cloud Edition Phone :
1.Blind Transfer call:
A and B establish a call
A press “Transfer to” key and input the number of C
A press “OK” key or Dial out key to finish the blind transfer process
2.Consultative Transfer call:
A and B establish a call
A press “New Call” key and input the number of C
A and C establish a call
A press “Transfer” key to finish the consultative transfer process
3.Semi-consultative Transfer call:
A and B establish a call
A press “New Call” key and input the number of C
C rings but not answer the call, A hear the ring back
A press “Transfer” key to finish the semi-consultative transfer process
Myriad Phone:
1.Blind Transfer call:
A and B establish a call
A press “Transfer” key and input the number of C
A press “B Trsf” key to finish the blind transfer process
2.Consultative Transfer call:
A and B establish a call
A press “Transfer” key and input the number of C
A press “OK” key or “Call” or “#” key
A and C establish a call
A press “Transfer” key to finish the consultative transfer process
3.Semi-consultative Transfer call:
A and B establish a call
A press “Transfer” key and input the number of C
A press “OK” key or “Call” or “#” key
C rings but not answer the call, A hear the ring back
A press “Transfer” key to finish the semi-consultative transfer process
Halo Phone:
1.Blind Transfer call:
A and B establish a call
A press “XFER” key and input the number of C
A press “XFER” key again to finish the blind transfer process
2.Consultative Transfer call:
A and B establish a call
A press “XFER” key and input the number of C
A press “OK” key or “Dial” or “#” key
A and C establish a call
A press “XFER” key to finish the consultative transfer process
3.Semi-consultative Transfer call:
A and B establish a call
A press “XFER” key and input the number of C
A press “OK” key or “Dial” or “#” key
C rings but not answer the call, A hear the ring back
A press “XFER” key to finish the semi-consultative transfer process
•More
There is some PBX that not support Blind transfer, if you transfer the call failed, it is advised to check with your service provider first to see if they support it or not.
If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.
•Supported Models
8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7
•Firmware Version
All version
