•Issue Summary

For the ringing for incoming calls, different customers may like different rings, normally it is a personal setting, and sometimes, customers may have questions below:

1.Phone doesn’t ring the correct ring tone you set locally

2.There is some external Beep before the phone rings, but you don’t want that

3.How to make the phone rings with headset when you use a headset

This FAQ shares the method to adjust the local incoming ring tone through ALE phone LCD side including below options:

1.Adjust ring tones

2.Adjust ring mode

3.Adjust Beep options

4.Adjust ring device

•Possible Causes

1.Ring tone and ring mode being modified

2.The incoming call match the distinctive ring tones

3.Beep options being changed

•How to Resolve

Cloud Edition Phone:

1.Press the right navigation key and switch to Settings, press key “Phone” -> “Ringing”

2.Press “Int Melody” key to configure the internal calls, the supported ringtone will list, press the corresponding hard keys to select it and press “OK” key to save the configuration.

3.Press “Ext Melody” key to configure the External calls from server side, the supported ringtone will list, press the corresponding hard keys to select it and press “OK” key to save the configuration.

4.Press “Ring Mode” key to configure the different ringing mode you want:

   Normal ringing:    phone will ring with a fixed volume

   Progressive ringing: phone will ring with a dynamic volume from low to loud

   Silent mode:       Phone will ring with no voice

5.Press “Beep” key to configure the different beep options you want:

   1 beep before ring / 3 beep before ring / Ring without beep

6.Press “Ring Device” key to configure the different ring device when you enabled the headset mode:

   Handsfree: In headset mode, phone will ring with the speaker

   Headset:  In headset mode, phone will ring with the headset

   HF+HE:   In headset mode, phone will ring with the speaker & headset at the same time

Myriad Phone:

1.Press “Menu”-> ”Basic Setting” -> “Sound” -> “Ringing”

2.Press “Int Melody” key to configure the internal calls, the supported ringtone will list, select it and press “OK” key to save the configuration.

3.Press “Ext Melody” key to configure the External calls from server side, the supported ringtone will list, select it and press “OK” key to save the configuration.

4.Press “Ring Mode” key to configure the different ringing mode you want:

   Normal ringing:    phone will ring with a fixed volume

   Progressive:       phone will ring with a dynamic volume from low to loud

   Silent mode:       Phone will ring with no voice

5.Press “Beep” key to configure the different beep options you want:

   0 beep / 1 beep / 3 beep

6.Press “Ring Device” key to configure the different ring device when you enabled the headset mode:

   Handsfree: In headset mode, phone will ring with the speaker

   Headset:  In headset mode, phone will ring with the headset

   HF+HE:   In headset mode, phone will ring with the speaker & headset at the same time

Halo Phone:

1.Press “Setting”-> ”Phone” -> “Ringing” -> “Ring Type”

2.Adjust to select the ring tone you want and press “OK” key to save it

3.For “Ring mode” & “Beep”, Halo phones don’t support for now

4.For “Ring Device” & “Silent Mode”, you can configure them through web UI: “Phone Settings” -> “Features” -> “Basic Settings”

Note:

The ring tone priority from high to low is: distinctive ring tones -> local ring tones

•More

If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

•Supported Models

8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

•Firmware Version

All version

•Issue Summary

Different customers may like to use different language on phone LCD side, this FAQ shares the method to quick adjust the phone LCD Language

•Possible Causes

•How to Resolve

Cloud Edition Phone:

1.Press the right navigation key and switch to Settings, press key “Phone” -> “Language”

2.The supported language will list, press the corresponding hard keys to select it and press “OK” key to save the configuration.

Myriad Phone:

1. Press “Menu”-> ”Basic Setting” -> “Language”

2.The supported ringtone will list, select it and press “OK” key to save the configuration.

Halo Phone:

1. Press “Setting”-> ”Phone” -> “Language”

2.The supported ringtone will list, select it and press “OK” key to save the configuration.

•More

If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

•Supported Models

8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

•Firmware Version

All version

•Issue Summary

EPS (Easy Provisioning Server) provides Web-based equipment deployment service for customer using Alcatel-Lucent phones. Customer can add, delete, and mass import the phones that need to be deployed. At the same time, customers can generate different configuration template files for different models, and apply it to one or a batch of phones. Customers can also manually push the configuration file to the designated phone terminal to complete the automatic deployment.

This FAQ shares the steps of the whole deployment process.

•Possible Causes

New phones deployment

•How to Resolve

There are 4 steps for the phone deployment with EPS:

1.Mass import the phones and their accounts information to EPS

2.Add phones’ common settings

3.Add phones’ upgrade settings

4.Push configuration from EPS to phone side

Detailed information below:

1.Mass import the phones and their accounts information to EPS

1)Login EPS, go to “Device Management” -> “Add Device”

2)Select one device from your list for deployment, in order to get the first sample file

3)After the sample phone added, select this device and click “Configuration Files”

4)Click ”Add configuration Items”, then select the account settings that you need to use in order to register a SIP account and then save it. It is advised to just select the exact items needed,and just left the irrelated items unselected.

5)Go back to “Device Management”, then click “Import” -> “Download the Template”, select the product series, click OK, then select the sample device that you just added,

6)Click “Next”, and then select all parameters that will be used, click “Finish” to download this sample file.

7)Open the downloaded file and edit it with the phone and SIP account information, MAC addresses will be provided by your phone provider and SIP account information will be provided by your service provider.

At the same time, the format of all data should be the same as line 3

8)After all information edit correctly, go to EPS “Device Management” -> “Import” -> “Select”, upload this file and then click “Import” to finish

2.Add phones’ common settings

1)Login EPS, go to “Configuration Template Management” -> “Add”

2)Input the template name and select the phone model series

3)Select this template and click “Edit”

1)     Click ”Add configuration Items”, then select the common settings that you need, like language , directory settings and then save it. It is advised to just select the exact items needed, and just left the irrelated items unselected.

5)Click “OK”, then you will see all the settings you selected, you can configure details in this page

6)After all common settings configured, click “Scope” button and select the devices that will use these parameters

7)Click “Save” to finish

3.Add phones’ upgrade settings

1)Login EPS, go to “Version Management” -> “Upload”, then upload the firmware file and fill in the corresponding information needed.

2)After firmware uploaded, click “Update”, select the devices that need this new firmware and then click “update later” to add the upgrade parameter to the template file.

4. Push configuration from EPS to phone side

1)Power on the phones that need to be deployed, record the IP subnet information

2)Login EPS, go to “Device Management” -> “Scanning Device”

3)Input the IP range and click “Device Scanning” to search these devices, you can add more than one IP range and EPS can support scan in different VLANs.

4)After the scan, just select the devices and click “OK” to add them to EPS, the configuration files will be matched automatically according to the MAC addresses.

5)At last, just select the phones added and then press “Push configuration file” to push the files to the corresponding phones and finish the deployment process.

•More

If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.  

•Supported Models

8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/M3 /M5 /M7

•Firmware Version

For Myriad phones:           Version 2.10.16.1234 or later

For Cloud Edition phones:      Version 1.53.31.4058 or later

•Issue Summary

Users can customize programmable keys on the phone to access usually used functions like BLF, Speed dial etc. This FAQ shares the method to quick set up a programmable key with Speed dial and BLF.

•Possible Causes

•How to Resolve

Cloud Edition Phone:

1.Press the right navigation key and switch to Program Key

2.Select one key and long press it for 2 seconds, then you will see the Type option, default value is “N/A”

3.Press “Type”, then all supported type will list automatically

4.For “Speed Dial”, select it in the type list, then press “OK” key and then fill in the corresponding information needed, the “Value” is the number you need to do speed dial.

5.For “BLF”, select it in the type list, then press “OK” key and then fill in the corresponding information needed, the “Value” is the extension you need to modify, the “Extension” is the pickup code used to pick up a call if needed.

6.Press “OK” key to save the configuration.

Myriad Phone:

1.Select one key and long press it for 2 seconds, then you will see the Key Type option, default value is “Undefined”

2.Press the Right or Left navigation key to switch the Key Type to the one you need like “Speed Dial” or “BLF”

3.When the key type is changed to “Speed Dial”, the corresponding information needed will list automatically, the “Value” is the number you need to do speed dial.

4.When the key type is changed to “BLF”, the corresponding information needed will list automatically, the “Value” is the number you need to monitor, the “Extension” is the pickup code used to pick up a call if needed.

5.Press “OK” key to save the configuration.

Halo Phone:

1.There are totally 2 keys can be programable set, just select one key and long press it for 2 seconds, then you will see the Type option, default value is “Line”

2.Press the Right or Left navigation key to switch the Type to “Memory Key”

3.Press the Down navigation key, you will see the Subtype option.

4.Press the Right or Left navigation key to switch the Type to “Speed Dial” or “BLF/New Call”

5.When the key Subtype is changed to “Speed Dial”, the corresponding information needed will list automatically, the “Value” is the number you need to do speed dial.

6.When the key type is changed to “BLF/New call”, the corresponding information needed will list automatically, the “Value” is the number you need to monitor, the “Extension” is the pickup code used to pick up a call if needed.

7.Press “OK” key to save the configuration.

•More

ALE phones supported programmable key numbers and types:

If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

•Supported Models

8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

•Firmware Version

All version