•Issue Summary
All IP phones need to get an IP address before using it, this FAQ shares how to configure IP address for an ALE phone
•Possible Causes
Phone set up, basic IP configuration
•How to Resolve
ALE phones support three methods to set up an IP address:
Dynamic / Static /Alcatel dyn for Cloud Edition/ Myriad Phone:
DHCP / Static IP / PPPoE for Halo phone
For DHCP / Dynamic mode, phone will send out DHCP discover message to the DHCP server to get an IP address automatically, just make sure the LLDP setting is configured correctly, for phone side, no special settings needed and all phones use this model by default.
Method to enable/disable the LLDP feature:
For Static mode, you need to get the IP address from your IT manager and configure manually to the phone side, normally, it is configured on phone side
Cloud Edition Phone:
1. Press the right navigation key and switch to Settings, press key “Admin”(password 123456) -> “IP Param” -> “IP Config” -> “IPv4 Settings”
2.Switch the IP Mode to “Static”, then fill in the corresponding IP information accordingly, then press “OK” to save the configuration
Myriad Phone:
1.Press “Menu” -> “Advance Setting”(password 123456) -> “Network” -> “IP Config” -> “IPv4 Settings”
2.Switch the IPv4 Mode to “Static”, then fill in the corresponding IP information accordingly, then press “OK” to save the configuration
Halo Phone:
1.Press “Setting” -> “Admin”(password 123456) -> “IP Param” -> “IP Config” -> “IPv4 Settings”
2.Switch the Connection Mode to “Static IP”, then fill in the corresponding IP information accordingly, then press “OK” to save the configuration
For PPPoE mode just for Halo phones, press “Setting” -> “Admin”(password 123456) -> “IP Param” -> “IP Config” -> “IPv4 Settings”. Switch the Connection Mode to “PPPoE”, then fill in the corresponding user name and password accordingly, then press “OK” to save the configuration
Note:
All IP configuration change will cause the phone to reboot automatically.
•More
If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.
•Supported Models
8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7
•Firmware Version
All version