•Issue Summary

All ALE Phones support wired headset and different customers may use different headset, so the pinout type of headset port is the needed info for the customer to choose the suitable headset.

•Possible Causes

•How to Resolve

The pinout of different phones is different, details below:

•More

If still any help needed, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

•Supported Models

8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

•Firmware Version

All version

•Issue Summary

Cloud Edition/ Myriad /Halo IP phones support voice mail feature which can help caller to receive messages when callee is not available.

This FAQ shares the detailed steps to set up the voice mail feature of ALE phones

•Possible Causes

•How to Resolve

Cloud Edition Phone :

Phone Web UI path:

Account -> Advanced -> Voice Mail Number:

Phone LCD path:

There are no settings on LCD side to configure the Voice Mail Number, and you need to configure the voice mail number on wed UI before using this feature, but you can also dial the Voice Mail Number directly to access the voice mail.

Myriad Phone:

Phone Web UI path:

Account -> Advanced -> Voice Mail Number:

Phone LCD path:

Menu -> Voicemail -> Set Voicemail Number

You can also dial the Voice Mail Number directly to access the voice mail.

Halo Phone:

Phone Web UI path:

Line -> SIP -> Basic Settings -> Voice Message Number

Phone LCD path:

   Press the Voicemail hard key -> Select Line, press OK -> Voice Mail(Enabled) -> Number

•More

If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.  

•Supported Models

8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

•Firmware Version

All version

•Issue Summary

This FAQ shares the detailed steps to add contacts to the local phone book of ALE phones

•Possible Causes

•How to Resolve

Cloud Edition Phone :

Phone Web UI path:

Directory -> Local Directory -> Add, fill in the corresponding items needed

Phone LCD path:

Use Left or Right Navigation Key to Contact -> All Contacts -> OK -> New, fill in the corresponding items needed, you can long press the hard key “”to switch the input method between “123” & “abc” or use hard key “123<>abc” directly

Myriad Phone:

Phone Web UI path:

Directory -> Local Directory -> Add, fill in the corresponding items needed

Phone LCD path:

Menu -> Directory -> Local Directory -> Add, fill in the corresponding items needed

Halo Phone:

Phone Web UI path:

Phonebook -> Contacts -> Contact List -> Add new contact, fill in the corresponding items needed

Phone LCD path:

More-> Dir -> Local Contacts-> Add, fill in the corresponding items needed

•More

If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.  

•Supported Models

8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

•Firmware Version

All version

•Issue Summary

Time & Date is the normally setting that customer may use when setting up a phone. This FAQ shares the steps to configure it in ALE phones

•Possible Causes

•How to Resolve

ALE phones maintain a local clock. You can choose to get the time and date from SNTP (Simple Network Time Protocol) time server to have the most accurate time and set DST (Daylight Saving Time) to make better use of daylight and to conserve energy, or you can set the time and date manually. The time and date can be displayed in several formats on the idle screen. The detailed settings showed below:

Cloud Edition Phone:

Phone Web UI path:

Setting -> Time, fill in the corresponding items needed

Phone LCD path:

Use Left or Right Navigation Key to Settings -> Phone -> Date -> Local time, fill in the corresponding items needed. The format details below:

Date: YYYY/MM/DD

Time: H:M:S

Note:

1.Y for Year / MM for Month / D for Day / H for Hour / M for Minute / S for Second

2./ switch to abc input mode, press * key 3 times

3.: switch to abc input mode, press * key 5 times

Myriad Phone:

Phone Web UI path:

Setting -> Time, fill in the corresponding items needed

Phone LCD path:

Menu -> Basic Setting -> Time and Date, switch to select the value you needed, it can only change the format of the “Date(YYY-MM-DD .etc.)” & “Time(24 Hour/12 Hour)”, for other parameter, please configure it on the phone web UI.

Halo Phone:

Phone Web UI path:

Phone settings -> Time/Date, all settings here, just modify the one you needed

Phone LCD path:

There are no options on phone LCD side for time & date settings

Note: for manual time, once the phone is rebooted, the manual set time will be reset to the original one

•More

If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.  

•Supported Models

8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

•Firmware Version

All version