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  • Phone can't receive any incoming calls

    Issue Summary

    Customers may meet the problem that the SIP account is registered, phone can call out normally, but can’t receive any incoming calls.

     

    Possible Causes

    Phone enabled DND feature may cause this issue.

     

    How to Resolve

    1.Check the phone side to see if there is a DND icon on the LCD screen, if yes, just press the DND softkey to disable this feature will solve this issue.

    2.If there is no DND icon on the LCD screen, please check with your service provider to see if the DND feature of this SIP account is enabled on the server side and ask them to disable it will solve this issue.

     

    More

    If the issue still not solved, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

    Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    Firmware Version

    All version

  • Phone can't make outgoing call

    Issue Summary 

    This FAQ shares different reasons cause the situation that phone could not make outgoing call and the corresponding solutions.

     

    Possible Causes

    1.SIP account not configured or registered failed

    2.Network issue

    3.SIP server limitation

    4.Please make sure that your SIP account is registered, if no, please refer to FAQ

     

    How to Resolve

    1.Please make sure that your SIP account is registered, if no, please refer to FAQ

    ” SIP account registered failed”

    2.If the account is registered fine, please check with your IT manager to see if there is any problem with the network during your call out.

    3.Please check with your service manager to see if any additional prefix needed to meet the SIP trunk rules when calling out, for example:

    Add 9 before the number when calling external numbers

    Add 8 before the extension when call xx department

     

    More

    If the issue still not solved, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

    Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    Firmware Version

    All version

  • How to set up a local 3-way conference call

    Issue Summary

    This FAQ shared the quick steps to set up a local 3-way conference call with ALE phones.

     

    Possible Causes

     

    How to Resolve

    1.Device information:

    Phone A with SIP account A

    Phone B with SIP account B

    Phone C with SIP account C

    Phone A will set up the local 3-way conference call

     

    2.Steps:

    A calls B, B answers, A and B establish a call

    A press “Conf”(for Halo&Myriad phones ) or “Conference”(for Cloud Edition phones) key

    A dials C, C answers, A and C establish a call

    A press the “Conf” or “Conference” key again to establish a local 3-way conference call

     

    The same steps for all other parties.

     

    More

    If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

    Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    Firmware Version

    All version

  • How to transfer a call with ALE phones

    Issue Summary

    Cloud Edition/ Myriad /Halo IP phones support call transfer using the REFER method specified in RFC 3515 and offer three types of transfer:

    Blind Transfer -- Transfer a call directly to another party without consulting. Blind transfer is implemented by a simple REFER method without Replaces in the Refer-To header.

    Attended Transfer (Consultative Transfer) -- Transfer a call with prior consulting. Attended transfer is implemented by a REFER method with Replaces in the Refer-To header.

    Semi-attended Transfer (Consultative Transfer) -- Transfer a call when the third party is ringing. Semi-attended transfer is implemented by a REFER method with Replaces in the Refer-To header.

     

    This FAQ shares the detailed steps of theses 3 kinds of transfer mode via ALE phones.

     

    Possible Causes

     

    How to Resolve

    Cloud Edition Phone :

    1.Blind Transfer call:

    A and B establish a call

    A press “Transfer to” key and input the number of C

    A press “OK” key or Dial out key to finish the blind transfer process

    2.Consultative Transfer call:

    A and B establish a call

    A press “New Call” key and input the number of C

    A and C establish a call

    A press “Transfer” key to finish the consultative transfer process

    3.Semi-consultative Transfer call:

    A and B establish a call

    A press “New Call” key and input the number of C

    C rings but not answer the call, A hear the ring back

    A press “Transfer” key to finish the semi-consultative transfer process

     

     

    Myriad Phone:

    1.Blind Transfer call:

    A and B establish a call

    A press “Transfer” key and input the number of C

    A press “B Trsf” key to finish the blind transfer process

    2.Consultative Transfer call:

    A and B establish a call

    A press “Transfer” key and input the number of C

    A press “OK” key or “Call” or “#” key

    A and C establish a call

    A press “Transfer” key to finish the consultative transfer process

    3.Semi-consultative Transfer call:

    A and B establish a call

    A press “Transfer” key and input the number of C

    A press “OK” key or “Call” or “#” key

    C rings but not answer the call, A hear the ring back

    A press “Transfer” key to finish the semi-consultative transfer process

     

     

    Halo Phone:

    1.Blind Transfer call:

    A and B establish a call

    A press “XFER” key and input the number of C

    A press “XFER” key again to finish the blind transfer process

    2.Consultative Transfer call:

    A and B establish a call

    A press “XFER” key and input the number of C

    A press “OK” key or “Dial” or “#” key

    A and C establish a call

    A press “XFER” key to finish the consultative transfer process

    3.Semi-consultative Transfer call:

    A and B establish a call

    A press “XFER” key and input the number of C

    A press “OK” key or “Dial” or “#” key

    C rings but not answer the call, A hear the ring back

    A press “XFER” key to finish the semi-consultative transfer process

     

     

    More

    There is some PBX that not support Blind transfer, if you transfer the call failed, it is advised to check with your service provider first to see if they support it or not.

    If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

    Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    Firmware Version

    All version

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