Home FAQ




  • Will the ALE headset protect my hearing?

    Yes, it’s safe to use the ALE headset for both consumer and enterprisebusiness applications. ALE headsets come equipped with a acoustic protection technology, safeguarding against that removes acoustic startle events.

    All the ALE headsets protects against acoustic shock by limiting sounds to below 118 dB SPL RMS.

  • What's the quality of the headsets?

    All the ALE headsets have been through strict reliability testing to guarantee customer trouble hassle-free operation of the devices.

  • Can ALE headsets deliver loud-enough sound?

    Before product development, we did a lot of researches based on a large amounthuge numbers of customer feedbacks. The main complaint from the customers iswas about the low sound volume. Customer experience is what we care about most. We've increase the original sound volume within thea healthy hearing limit to enhance user experience.

  • Will audio quality decline as sound volume increases?

    Absolutely not. ALE headsets are equipped with a business-quality level high-definition speaker. We guarantee to deliver a crystal-clear voice as we increase the soundwith the volume increase.

  • What is the difference between the Aries 10 and Aries 20?

    Aries 10 headsets are dedicatedsigned for long time-term use wearing. We focus on improving listening comfort by using larger and thicker ear cushions, as well as lighter materials.

    Aries 20 headsets are dedicated tosigned for business peopleuse, and optimized for various scenarios such as call centers, financial services, online education, and UC services.

  • What should I do if my microphone isn't working when the headset is connected to the computer?

    • Right click - the "sound management" icon on the lower right corner of the screen

    • Click - "sounds"


    • Click - "Recording"


    • Right click your headset and select "Set as Default Device" and “Set as Default communication Device”


    • Confirm that the deadset device is now the default recording device


    • Click "OK", your microphone should work properly now

  • What should I do if my headset playback isn't working when connected to the computer?

    • Right click the "sound management" icon on the lower right corner of the screen


    • Click "Sounds


    • Click"Playback"


    • Right click your headset and select "Set as Default Device"and “Set as Default communication Device”


    • Confirm that the headset is now the default playback device


    • Click "OK", your playback should work properly now. 


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