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  • What is the difference between the Aries 10 and Aries 20?

    Aries 10 headsets are dedicatedsigned for long time-term use wearing. We focus on improving listening comfort by using larger and thicker ear cushions, as well as lighter materials.

    Aries 20 headsets are dedicated tosigned for business peopleuse, and optimized for various scenarios such as call centers, financial services, online education, and UC services.

  • What should I do if my micophone isn't working when the headset is connected to the computer?

    • Right click - the "sound management" icon on the lower right corner of the screen

    • Click - "sounds"

     

    • Click - "Recording"

     

    • Right click your headset and select "Set as Default Device" and “Set as Default communication Device”

     

    • Confirm that the deadset device is now the default recording device

     

    • Click "OK", your microphone should work properly now

  • What should I do if my headset playback isn't working when connected to the computer?

    • Right click the "sound management" icon on the lower right corner of the screen

     

    • Click "Sounds

     

    • Click"Playback"

     

    • Right click your headset and select "Set as Default Device"and “Set as Default communication Device”

     

    • Confirm that the headset is now the default playback device

     

    • Click "OK", your playback should work properly now. 

     

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