Home FAQ

Support

FAQ

SIP DESK PHONE
All FAQ SIP DESK PHONE HEADSET
  • I failed to download the config file

    • Check if the network is reachable between the phone and provisioning server
    • Check if the provisioning URL is correctly set on the phone side
    • Check if the authentication information settings are set correctly on the phone side, and if there is server authentication enabled on the server side

    • Check if the provisioning server is running properly
    • Check if the config file exists on the provisioning server

  • My SIP service failed to register

    • Check if the network is reachable between the phone and the SIP server

    • Check if the following account parameters are correct: SIP Server address, port, username, register name, password

    • Check if the account username and password are were defined correctly on the SIP server

  • Phone can't be powered up or reboot cycled

    Issue Summary

     

    Customers may meet the problem that when connected the phone with power supply, the phone can’t be powered up or reboot cycled.

     

    Deployment manager may also need to configure the POE switch in order to make sure every phone can boot up fine.

     

    Possible Causes

     

    The power supply is not corrected which may cause this issue.

     

    How to Resolve

     

    ALE phones support IEEE 802.3af standard and compatible with devices that applied with IEEE 802.3af standard as well. Please see below data:

     

    More

    If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.  

    Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    Firmware Version

    All version

  • How to configure IP address for an ALE phone

    •Issue Summary

    All IP phones need to get an IP address before using it, this FAQ shares how to configure IP address for an ALE phone

     

    •Possible Causes

    Phone set up, basic IP configuration

     

    •How to Resolve

    ALE phones support three methods to set up an IP address:

    Dynamic / Static /Alcatel dyn for Cloud Edition/ Myriad Phone:

    DHCP / Static IP / PPPoE    for Halo phone

     

    For DHCP / Dynamic mode, phone will send out DHCP discover message to the DHCP server to get an IP address automatically, just make sure the LLDP setting is configured correctly, for phone side, no special settings needed and all phones use this model by default.

    Method to enable/disable the LLDP feature:

     

    For Static mode, you need to get the IP address from your IT manager and configure manually to the phone side, normally, it is configured on phone side

    Cloud Edition Phone:

    1. Press the right navigation key and switch to Settings, press key “Admin”(password 123456) -> “IP Param” -> “IP Config” -> “IPv4 Settings”

    2.Switch the IP Mode to “Static”, then fill in the corresponding IP information accordingly, then press “OK” to save the configuration

     

    Myriad Phone:

    1.Press “Menu” -> “Advance Setting”(password 123456) -> “Network” -> “IP Config” -> “IPv4 Settings”

    2.Switch the IPv4 Mode to “Static”, then fill in the corresponding IP information accordingly, then press “OK” to save the configuration

     

    Halo Phone:

    1.Press “Setting” -> “Admin”(password 123456) -> “IP Param” -> “IP Config” -> “IPv4 Settings”

    2.Switch the Connection Mode to “Static IP”, then fill in the corresponding IP information accordingly, then press “OK” to save the configuration

     

    For PPPoE mode just for Halo phones, press “Setting” -> “Admin”(password 123456) -> “IP Param” -> “IP Config” -> “IPv4 Settings”. Switch the Connection Mode to “PPPoE”, then fill in the corresponding user name and password accordingly, then press “OK” to save the configuration

     

    Note:

    All IP configuration change will cause the phone to reboot automatically.

    •More

    If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.  

    •Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    •Firmware Version

    All version

Request for price