•Issue Summary
The purpose of VLAN configuration on the IP phone is to insert a tag with VLAN information to the packets generated by the IP phone. If VLAN configuration is needed but not configured correctly, phone will not be able to get the IP address correctly.
This FAQ shares the different ways to configure the VLAN feature for ALE phones
•Possible Causes
•How to Resolve
Customers can configure the VLAN via CDP (Only for Halo Phones), LLDP and DHCP automatically or set it manually.
CDP (Only for Halo Phones)
CDP can be configured through phone web UI and Auto provision.
Web UI Path:
Auto provision:
LLDP
LLDP can be configured through phone web UI ,phone UI and auto provision.
Web UI Path (Cloud Edition/Myriad phones)
Web UI (Halo phone)
Auto provision (Cloud Edition/Myriad phones)
Auto provision (Halo phones)
DHCP
Cloud Edition/Myriad series phones support VLAN discovery via DHCP. The predefined option 43-> option 58 is used to supply the VLAN ID by default.
Here is an example of DHCP option 58 configuration for VLAN:
Halo phones support pre-defined option 132 to carry the VLAN ID. You can also define the DHCP option used to carry VLAN ID, details below:
Configure VLAN Manually
Web UI (Cloud Edition/Myriad phones)
Auto provision (Cloud Edition/Myriad phones)
Web UI (Halo phones)
Auto provision (Halo phones)
•More
If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.
•Supported Models
8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7
•Firmware Version
All version