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  • How to adjust default SIP account

    Issue Summary

    Customers may register more than 1 SIP accounts in one devices. Generally, the account 1 is the default account. But sometimes user needs to switch the default account so that user can make call easily. This FAQ will show you how to adjust the default SIP account.

     

    Possible Causes

     

    How to Resolve

    You can change the default SIP account through the web UI of ALE phones, details below:

    1.For Halo phones:

    Phone settings -> Features -> Basic Settings -> Enable Default Line

    Phone settings -> Features -> Basic Settings -> Default Ext Line

     

    2.For Myriad & Cloud Edition phones:

    Account -> General -> Default Account

     

    More

    If the issue still not solved, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com

    Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    Firmware Version

    All version

  • Phone can't receive any incoming calls

    Issue Summary

    Customers may meet the problem that the SIP account is registered, phone can call out normally, but can’t receive any incoming calls.

     

    Possible Causes

    Phone enabled DND feature may cause this issue.

     

    How to Resolve

    1.Check the phone side to see if there is a DND icon on the LCD screen, if yes, just press the DND softkey to disable this feature will solve this issue.

    2.If there is no DND icon on the LCD screen, please check with your service provider to see if the DND feature of this SIP account is enabled on the server side and ask them to disable it will solve this issue.

     

    More

    If the issue still not solved, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

    Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    Firmware Version

    All version

  • Phone can't make outgoing call

    Issue Summary 

    This FAQ shares different reasons cause the situation that phone could not make outgoing call and the corresponding solutions.

     

    Possible Causes

    1.SIP account not configured or registered failed

    2.Network issue

    3.SIP server limitation

    4.Please make sure that your SIP account is registered, if no, please refer to FAQ

     

    How to Resolve

    1.Please make sure that your SIP account is registered, if no, please refer to FAQ

    ” SIP account registered failed”

    2.If the account is registered fine, please check with your IT manager to see if there is any problem with the network during your call out.

    3.Please check with your service manager to see if any additional prefix needed to meet the SIP trunk rules when calling out, for example:

    Add 9 before the number when calling external numbers

    Add 8 before the extension when call xx department

     

    More

    If the issue still not solved, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

    Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    Firmware Version

    All version

  • How to set up a local 3-way conference call

    Issue Summary

    This FAQ shared the quick steps to set up a local 3-way conference call with ALE phones.

     

    Possible Causes

     

    How to Resolve

    1.Device information:

    Phone A with SIP account A

    Phone B with SIP account B

    Phone C with SIP account C

    Phone A will set up the local 3-way conference call

     

    2.Steps:

    A calls B, B answers, A and B establish a call

    A press “Conf”(for Halo&Myriad phones ) or “Conference”(for Cloud Edition phones) key

    A dials C, C answers, A and C establish a call

    A press the “Conf” or “Conference” key again to establish a local 3-way conference call

     

    The same steps for all other parties.

     

    More

    If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

    Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    Firmware Version

    All version

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