•Issue Summary

Cloud Edition/ Myriad /Halo IP phones support call transfer using the REFER method specified in RFC 3515 and offer three types of transfer:

Blind Transfer -- Transfer a call directly to another party without consulting. Blind transfer is implemented by a simple REFER method without Replaces in the Refer-To header.

Attended Transfer (Consultative Transfer) -- Transfer a call with prior consulting. Attended transfer is implemented by a REFER method with Replaces in the Refer-To header.

Semi-attended Transfer (Consultative Transfer) -- Transfer a call when the third party is ringing. Semi-attended transfer is implemented by a REFER method with Replaces in the Refer-To header.

This FAQ shares the detailed steps of theses 3 kinds of transfer mode via ALE phones.

•Possible Causes

•How to Resolve

Cloud Edition Phone :

1.Blind Transfer call:

A and B establish a call

A press “Transfer to” key and input the number of C

A press “OK” key or Dial out key to finish the blind transfer process

2.Consultative Transfer call:

A and B establish a call

A press “New Call” key and input the number of C

A and C establish a call

A press “Transfer” key to finish the consultative transfer process

3.Semi-consultative Transfer call:

A and B establish a call

A press “New Call” key and input the number of C

C rings but not answer the call, A hear the ring back

A press “Transfer” key to finish the semi-consultative transfer process

Myriad Phone:

1.Blind Transfer call:

A and B establish a call

A press “Transfer” key and input the number of C

A press “B Trsf” key to finish the blind transfer process

2.Consultative Transfer call:

A and B establish a call

A press “Transfer” key and input the number of C

A press “OK” key or “Call” or “#” key

A and C establish a call

A press “Transfer” key to finish the consultative transfer process

3.Semi-consultative Transfer call:

A and B establish a call

A press “Transfer” key and input the number of C

A press “OK” key or “Call” or “#” key

C rings but not answer the call, A hear the ring back

A press “Transfer” key to finish the semi-consultative transfer process

Halo Phone:

1.Blind Transfer call:

A and B establish a call

A press “XFER” key and input the number of C

A press “XFER” key again to finish the blind transfer process

2.Consultative Transfer call:

A and B establish a call

A press “XFER” key and input the number of C

A press “OK” key or “Dial” or “#” key

A and C establish a call

A press “XFER” key to finish the consultative transfer process

3.Semi-consultative Transfer call:

A and B establish a call

A press “XFER” key and input the number of C

A press “OK” key or “Dial” or “#” key

C rings but not answer the call, A hear the ring back

A press “XFER” key to finish the semi-consultative transfer process

•More

There is some PBX that not support Blind transfer, if you transfer the call failed, it is advised to check with your service provider first to see if they support it or not.

If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

•Supported Models

8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

•Firmware Version

All version

•Issue Summary 

Cloud Edition/ Myriad /Halo IP phones support call forward feature which can help customers to forward its incoming call to the target number whenever the conditions are met. There are 3 kind of mode ALE phones support:

Always Forward (Immediate)

Busy Forward (Busy)

No Answer Forward (No Reply)

This FAQ shares the detailed steps to configure theses 3 kinds of forward via ALE phones.

•Possible Causes

•How to Resolve

Cloud Edition Phone :

Phone LCD Menu Path (Use the Right and Down navigation key):

Settings -> Phone -> Forward

Immediate:       Press “Active” key, then press “Number’ key to fill in the target number

Busy:            Press “Active” key, then press “Number’ key to fill in the target number

No Reply:        Press “Active” key, then press “Number’ key to fill in the target number

Myriad Phone:

Phone LCD Menu Path:

Menu -> Features -> Call Forward

Always Forward:       Switch to “Enabled” and fill in the “Forward To” number

Busy Forward:         Switch to “Enabled” and fill in the “Forward To” number

No Answer Forward:    Switch to “Enabled” and fill in the “Forward To” number

Halo Phone:

There is no LCD menu to configure this feature, only through phone web UI

Web UI Path: Line -> SIP -> Basic Settings

•More

If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

•Supported Models

8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

•Firmware Version

All version

•Issue Summary

Some customer needs to know how to quickly get the phone basic information like MAC address, IP address, version information etc. this FAQ will help you.

•Possible Causes

•How to Resolve

For Halo phones:

Press the OK key will get the phone status information, detailed below:

Note: for the MAC/Hardware/Software version, please go to Setting -> Version

For Myriad phones:

Press the OK key will get the phone status information, detailed below:

For Cloud Edition phones:

You can get the account status on the home page

Press the Left navigation key to the Setting page, then press Version key to get the version information

Press the Left navigation key to the Setting page, then press Network key to get the IP information and the MAC address of the phone

•More

If still any help needed, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

•Supported Models

8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

•Firmware Version

All version

•Issue Summary                                                                         

This FAQ shows how to upgrade ALE phone binary

•Possible Causes

•How to Resolve

There are three methods to upgrade the ALE phone binary:

1.Through phone web UI

1)Download the binary that you will use to upgrade

2)Log into the phone web UI by typing the IP address of the phone on the address bar of your web browser with https format, for example: https://10.10.1.1/ the default user name is “admin” while the password is “123456”

3)Go to the path:

For Halo phones:

    Status -> Upgrade -> Software upgrade

For Myriad & Cloud Edition phones:

Maintenance -> Binary Update -> Upload Binary Files(sip*):

4)Click ”Select” to select the binary file

5)Click “Update” to start the upgrade process

Note：

Do not refresh the page or close the browser！Otherwise the upgrade will fail！

Do not unplug the network cables and power cables when the IP phone is upgrading firmware.

2.Through auto provision

You can use this parameter in your provision template to trigger the phone to upgrade the binary:

For Halo phones:

For Myriad & Cloud Edition phones:

3.USB Upgrade

1)Prepare a moveable USB disk with FAT32 format

2)Create a folder and name it “upgrade”

3)Copy the firmware binary files in upgrade folder

4)Plug U disk into the phone’s USB port

5)Power on the phone

6)For Cloud Edition phones during step 1 of initialization process, pressing   “4”+”7”+”8”+”i” keys at the same time. 

For 8018 phone, pressing “4”+”7”+”8”+”123<>abc” keys at the same time.

For Myriad series phones during step 1 of initialization process, pressing “4”+”7”+”8”+”*” keys at the same time.

Release all keys until all the LEDs are lighted on.

7)Phone will reboot and enter upgrading process.

Note：

8008 CE phone and H2/H2P phone does not support this method.

•More

You can download the latest firmware online at http://www.aledevice.com/site/download

The following table lists the associated and latest firmware name for each IP phone model.

•Supported Models

8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

•Firmware Version

All version