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  • How to configure the programmable key of ALE Phones

    Issue Summary

    Users can customize programmable keys on the phone to access usually used functions like BLF, Speed dial etc. This FAQ shares the method to quick set up a programmable key with Speed dial and BLF.

     

    Possible Causes

     

    How to Resolve

    Cloud Edition Phone:

    1.Press the right navigation key and switch to Program Key

    2.Select one key and long press it for 2 seconds, then you will see the Type option, default value is “N/A”

    3.Press “Type”, then all supported type will list automatically

    4.For “Speed Dial”, select it in the type list, then press “OK” key and then fill in the corresponding information needed, the “Value” is the number you need to do speed dial.

    5.For “BLF”, select it in the type list, then press “OK” key and then fill in the corresponding information needed, the “Value” is the extension you need to modify, the “Extension” is the pickup code used to pick up a call if needed.

    6.Press “OK” key to save the configuration.

     

    Myriad Phone:

    1.Select one key and long press it for 2 seconds, then you will see the Key Type option, default value is “Undefined”

    2.Press the Right or Left navigation key to switch the Key Type to the one you need like “Speed Dial” or “BLF”

    3.When the key type is changed to “Speed Dial”, the corresponding information needed will list automatically, the “Value” is the number you need to do speed dial.

    4.When the key type is changed to “BLF”, the corresponding information needed will list automatically, the “Value” is the number you need to monitor, the “Extension” is the pickup code used to pick up a call if needed.

    5.Press “OK” key to save the configuration.

     

    Halo Phone:

    1.There are totally 2 keys can be programable set, just select one key and long press it for 2 seconds, then you will see the Type option, default value is “Line”

    2.Press the Right or Left navigation key to switch the Type to “Memory Key”

    3.Press the Down navigation key, you will see the Subtype option.

    4.Press the Right or Left navigation key to switch the Type to “Speed Dial” or “BLF/New Call”

    5.When the key Subtype is changed to “Speed Dial”, the corresponding information needed will list automatically, the “Value” is the number you need to do speed dial.

    6.When the key type is changed to “BLF/New call”, the corresponding information needed will list automatically, the “Value” is the number you need to monitor, the “Extension” is the pickup code used to pick up a call if needed.

    7.Press “OK” key to save the configuration.

     

    More

    ALE phones supported programmable key numbers and types:

    If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

    Supported Models

    8008 CE/8008G CE/8018 CE/8058S CE/8068S CE/8078S CE/H2 /H2 P/M3 /M5 /M7

    Firmware Version

    All version

  • Tested Wi-Fi Dongle List for ALE phones

    Issue Summary

    This FAQ shares the tested Wi-Fi dongle list for ALE phones

     

    Possible Causes

     

    How to Resolve

     

    More

    If still any issue you meet, please feel free to contact ALE support team for further support at support.alesip@al-enterprise.com.

    Supported Models

    8018 CE/8058S CE/8068S CE/8078S CE/M3 /M5 /M7

    Firmware Version

    1.53.31.4058 or higher version for 8018 CE/8058S CE/8068S CE/8078S CE

    2.11.01.1602 or higher version for M3 /M5 /M7

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